Returns & Exchanges
At MARS Cosmetics, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a hassle-free return and exchange process within 15 days of delivery.
Initiate Request
Visit our returns portal and enter your order number and email address to select the items you wish to return or exchange.
Quality Inspection
Ensure the products are unused, in their original packaging, and include all seals to qualify for a successful return process.
Pack and Ship
Securely pack your items and attach the prepaid shipping label provided via email, then drop the package at your nearest authorized courier point.
Refund Processing
Once our warehouse team verifies your return, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing